Thank you for choosing Gaonwala. We strive to provide you with the highest quality herbal products. If you’re not satisfied with your purchase, please review our return and refund policy:
Returns
- Eligibility: Returns are accepted within [3] days from the date of delivery.
- If return is approved, your replacement will be delivered with in 5 to 6 days
- Condition: Products must be in their original, unopened, and undamaged condition.
- Exceptions: Products that are perishable or have been used cannot be returned.
Refunds
- Processing Time: Refunds will be processed within [7] business days of receiving the returned product.
- Method: Refunds will be issued to the original payment method.
- Fees: Shipping costs are non-refundable unless the return is due to our error.
Damaged or Incorrect Items
- Notification: Please notify us within [2] days of receiving your order if the product is damaged or incorrect.
- Replacement: We will provide a replacement or refund at our discretion.
How to Return a Product
- Contact Us: Email us at cc@gaonwala.co or call us at 7060003700
- Authorization: You will receive a return authorization number.
- Packaging: Package the product securely, including the original invoice and return authorization number.
- Shipping: Ship the package to the address provided in your return authorization.
Please note: Shipping costs for returns are the customer’s responsibility, unless the return is due to our error.
For any further questions or concerns, please contact our customer support team.